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Booking confirmations

Whenever a traveller books your experience, they’ll receive a booking confirmation to confirm key booking details via email.

 

What does a booking confirmation look like?​

Your booking confirmation includes everything your customer needs to know about their booking, including:

  • Product specific information, such as the experience booked and arrival details.

  • Your company information, including your contact details and website.

  • Booking specific details such as the amount paid, passenger numbers and booking reference.

Booking confirmation email

 

Can I edit information shown on a booking confirmation?​

Whilst there is no central page to make changes to booking confirmations, you can edit specific elements shown on the invoice. Take a look how this is generated below:

1) Your business information - this includes your company name, logo and high level contact details, such as the website URL and email address. To make changes to your details go to Settings > Company > Company profile

2) Experience details - the experience the traveller has booked, as well as the date and time of the departure. This is automatically populated, based on what the traveller has booked.

3) Meeting details - This is the meeting point and pick up times for that specific departure, as specified in your product set up. To make changes to this, go to Experiences > Experiences overview > select the experience > Meeting & Pick-up

4) Contact Details - These are your Service contact details you set under Settings > Company > Contact information. You'll see the service contact section.

5) Payment breakdown - this is summarised, as it is on the invoice.

6) Attachments - this is the booking invoice and ticket for your departure and can be updated as follows:

  • Tickets: Experiences > Experiences overview > select the experience > Advanced section > Tickets (express setup needs to be deselected)
  • Invoice details: Go to Settings > Company > Tickets

7) Traveller Refund Protection - this will be visible if the traveller chose to purchase Enhanced refund terms. Not yet offering flexible refund terms? Go to Settings > Product extensions > Refunds and cancellations > Enhanced refund terms to get started!

 

What about tickets or invoices?​

Invoices and tickets (where applicable) are sent to your customer in the same email, but as attachments.

 

My customer hasn’t received their booking confirmation​

No problem, you can resend the email following the instructions here.