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How to set up and use POS (Point of Sale) payments

Bókun POS integration is a streamlined payment solution that helps you reduce queues, improve the customer experience, and manage payments more efficiently on location.

 

What is POS?​

POS, or Point of Sale, is a payment feature that enables tour operators to process in-person payments directly through their booking system. It connects your booking platform with physical payment terminals or mobile devices, allowing seamless payment processing where your customers are.

 

Key benefits of using POS​

POS streamlines your on-location payment process by:

  • Creating bookings and processing payments in a single workflow
  • Enabling flexible payment collection wherever your customers are
  • Automatically marking bookings as "paid in full" once payment is complete
  • Supporting multiple payment devices, including traditional terminals and mobile devices

     

How to set up a POS​

Step 1: Integrate your payment provider in Bókun​

We are currently supporting Stripe POS terminals, Stripe Tap to Pay for iPhone, and Stripe Tap to Pay for Android. SumUP integration is coming soon!

Step 2: Configure your POS payment provider​

For Stripe POS terminals:

  1. Log in to your Stripe dashboard
  2. Activate POS
  3. Link your POS ID to Bókun. On system confirmation, Bókun recognizes the device.

For Stripe Tap to Pay:

  1. Ensure Tap to Pay is activated on your Stripe dashboard
  2. Each user activates Tap to Pay using the mobile app and from the lower right in the app, click Settings and either:
    • Click View Tutorial and continue through the how-to steps, then click Enable now to link account
    • Toggle to enable Tap to Pay > Follow the prompts to link account
  3. Once activated, you can test Tap to Pay on your mobile device, from Tap to Pay > Settings > Test payment (1USD or preferred currency equivalent will be charged to your payment method)

Step 3: Process Payments​

  1. Navigate to Bookings > Create Booking.
  2. In the Payment & confirmation step, select Send to POS as your payment method.
  3. Choose your payment device:
    • Stripe terminals
    • Stripe Tap to Pay on iPhone
    • Stripe Tap to Pay on Android
    • SumUp terminals (coming soon)
  4. Click Save to send payment request to the selected device.
  5. The customer completes the payment on the device.
  6. Once the payment is confirmed, the booking is automatically marked as Paid in Full.

     

Supported Devices​

  • Traditional POS terminals (through supported payment provider)
  • iPhones (OS version XS or higher)
  • Android mobile devices (OS version 11 or higher)
  • For more information to learn how to accept contactless payments on a compatible iPhone or Android device click here

     

FAQs​

What is Tap to Pay and what can it do?

  • Tap to Pay is a POS that allows suppliers to take card payments on location with a mobile device
  • Suppliers can use it to take payments in Create booking
  • Suppliers can use it to take pending payments via the Bókun mobile app
  • Supported currencies are GBP, EUR, USD

Who can use to Tap to Pay?

  • Accounts with a paid Bókun subscription
  • Vendors in the United States, United Kingdom, Ireland, Italy, the Netherlands, New Zealand, and Singapore who can take a supported currency
  • If your country is not listed here, please refer to Stripes Tap to Pay updated documentation here
  • List of requirements for iPhone
  • List of requirements for Android devices

My customer has a payment due. Can I use the POS to complete payment on the balance?

Yes! You can process additional payments through the Bókun mobile app for bookings with outstanding balances.

Can I make a new booking and pay through Bókun mobile app?

No. Currently, new bookings cannot be created through the mobile app. Only payments can be taken.