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How to gather customer information during booking process

Gather important information from your customers during the booking process

You can gather customer information during the booking process in two ways, either by asking for specific contact information or creating your very own custom booking questions.

Configure Contact Information​

  1. Click Products > Experience in the left-hand side menu and click the experience you want to set up
  2. Click Booking > Contact Information. Make sure that the Express setup is disabled, otherwise this option won't appear
  3. Check the boxes for the information you want to gather and click Continue

Add Booking Questions​

  1. Click Products > Experience in the left-hand side menu and click the experience you want to set up
  2. Click Booking > Questions. Make sure that the Express setup is disabled, otherwise this option won't appear
  3. Click Add a question to add your question, add all the information and then click Submit and click Save & Continue.

Learn more about Booking Questions here.