How to pass the Bókun service fee to the traveler
This feature is included with all our paid subscription plans.
What is the Bókun service fee?
Bókun charges a low booking service fee for bookings made through Online Booking Engines, Websites, and the Bókun API, Marketplace, and OTAs (except Viator). The service fee is charged along with the subscription plan every month and is calculated as a percentage of your total online booking value for the month: 1% for Bókun Premium plan, 1.25% for Bókun Plus plan, and 1.5% for Bókun Start plan.
You have the option to pass this fee to the traveler.
What does it mean to pass the fee to the traveler?
Instead of you paying the percentage of your total online booking value for the month, you can pass the booking fee onto the traveler. The fee will then be added on to the prices you've set in your price catalogue, and the traveller will see a price that is your prices and the percentage fee.
Do I have to pass the fee to the traveler?
No, you can either pass the fee to the traveler or absorb the fee yourself. The booking fee will then be charged to the credit-card listed in your Bókun account on a monthly basis. Note that when you're using Bókun Pay, you always pass the fee.
For example, if you are a Bókun Start subscriber using Bókun Pay and:
- The Price catalogue price is: $100.00 USD
- Then the advertised price is: $101.50 USD
- The Bókun fee at 1.5% is: $1.50 USD
- You will receive: $100.00 USD
Note that vendors that don't use Bókun Pay, but still pass the service fee, the payment process is as follows:
- The traveller pays the full price plus the 1.5% - 1.0% at the time of booking
- You receive the full price plus the 1.5% - 1.0% from the traveller
- Bókun charges your credit-card for the 1.5% - 1.0% at the start of each month (unless a booking is cancelled within the same month)
How do I pass the fee to the traveler?
1. Click Settings in the bottom left corner and then click Transaction fee.
2. Choose which option you prefer, Absorb the fee or Incorporate the fee into the traveler's total booking cost and click Save Changes.
Please note that the service fee charged for Marketplace bookings can't be passed to the reseller.
How will this appear in my online booking engine?
These are the price settings for the Experience in the example below:
Price catalogue price: 5,000 ISK
Advertised price: 5,075 ISK
Bókun fee: 75 ISK
The vendor will receive: 5,000 ISK
The advertised price will appear in the booking calendar.
The price for the tour appears separate from the booking fee. If you have added tax as well, it will appear separately.
